HEALTHCARE · HOSPITALS & HEALTH SYSTEMS
Hospitals & Health Systems
Independent governance, oversight, and managed technology services for the health systems where every keystroke, every chart, every alert is a clinical event.
THE HEALTH SYSTEMS REALITY
The technology behind every shift, every patient, every chart.
Hospitals run on stacks that did not exist a decade ago: cloud-hosted EHRs, mobile clinical applications, integrated imaging archives measured in petabytes, ambient AI scribes, real-time location systems, and the cybersecurity perimeter that holds it all together. Every one of those systems is mission-critical. Every one is governed by procurement, contract, and integration decisions that either equip a health system or shackle it for a decade.
Sentinel Solutions Group makes sure those decisions land in your favor, whether you run a twenty-bed critical access hospital or a multi-state IDN serving millions of patients a year. We do not sell the technology. We govern the decisions around it.
6,100+
hospitals operating across the United States
5M+
registered nurses in the U.S. clinical workforce
80%
of serious adverse events involve communication or technology failures (The Joint Commission)
CHALLENGE
The problem we solve.
Hospitals and health systems are managing simultaneous technology pressures (EHR modernization, CMS compliance, meaningful-use and interop mandates, clinical documentation, real-time analytics) while vendors compete to lock them into ecosystems they may not need. The clinicians at the bedside and the executives making decisions rarely have an independent technical voice in the room. Sentinel fills that gap: practitioner-led advisory, vendor-neutral evaluation, and program governance built by people who understand clinical operations, not just healthcare technology.
THE CHALLENGES
The pressures shaping modern healthcare technology.
CMOs, CMIOs, and IT directors are navigating a landscape that punishes the wrong technology decision and rewards the right one. These are the pressures we help hospitals manage.
EHR, HIE & Clinical Applications Modernization
Legacy EHR contracts are coming up for renewal as cloud-native and AI-augmented platforms crowd the market. Hospitals need to know which platforms fit their clinical workflows, their budgets, and their long-term data strategy, not just which one has the best sales team or the slickest demo.
Clinical Documentation & Archive Strategy
EHR transactions, imaging archives, lab results, ambient AI scribes, and structured clinical data have created petabyte-scale documentation challenges. Storage, retention, archival migration, legal hold, and HIPAA disclosure obligations all demand governance most hospitals are still building.
HIPAA Compliance & Cybersecurity
Every system that touches PHI must meet HIPAA Security Rule requirements, from MFA and audit logging to vendor-managed services and business associate agreements. Ransomware actors increasingly target healthcare (Change Healthcare, Ascension, Lurie Children’s), and a single misstep can expose the entire health system.
Procurement & Contract Discipline
SaaS pricing escalation, proprietary data formats, hidden integration fees, and vague SLAs are baked into most public-safety vendor contracts. Without independent scrutiny, hospitals sign deals that punish them at every renewal.
Interoperability & Health Information Exchange
Patient safety and clinical outcomes depend on data flowing across EHR, HIE, lab, pharmacy, imaging, and revenue cycle systems, and with regional hospitals, state HIEs, public health agencies, and payers. Most hospitals still struggle with basic interoperability.
Clinical Workforce, Training & Adoption
New technology only works if nurses, physicians, and clinical staff actually use it. Recruiting, training, and change management are as critical as the platform itself, and they are routinely under-budgeted in modernization programs.
OUR APPROACH
We have run the unit, written the clinical policy, and built the platform.
Sentinel was built by people who came up inside healthcare and the technology that supports it. Our team brings decades of bedside, administrative, and engineering experience across the largest health systems in the region, then trained clinicians on technology, workflow, and process. Our advisory board includes practicing clinicians and leaders (nurses, physicians, and clinical directors) who have served everywhere from agriculture country to the largest metro departments. That lived experience shapes every recommendation we make.
From the Bedside to the Boardroom
We understand the operational reality of healthcare because we have lived it. Our team knows what clinicians need at 2 a.m., and we know how to translate that into the procurement, governance, and contract language that protects the hospital long after.
Vendor-Native Expertise
We have built, sold, and deployed the EHR, HIE, clinical applications, and clinical documentation platforms healthcare organizations are evaluating. We know the contract language, the hidden SKUs, the integration gotchas, and the renewal traps that vendors do not advertise.
Technical Mastery
Our co-founder served as a Principal Systems Engineer overseeing some of the most complex healthcare IT environments in the country, and our advisory board adds decades of additional engineering depth across HIPAA, networks, infrastructure, and cybersecurity.
A Team, Not a Single Consultant
You do not get a single consultant, you get the full bench. Our advisory board of practicing clinicians, nursing leaders, and healthcare IT veterans is actively involved in every engagement, tailored to your specific program. Sentinel is one of the only firms that brings both deep technical expertise and operational breadth directly tied to mission-critical clinical operations.
CORE CAPABILITIES
End-to-end governance for healthcare technology programs.
Every engagement is anchored in six disciplines that protect hospitals from bad decisions, bad contracts, and bad outcomes.
Organizational Change Management
Clinicians will use a system if it is built for them and rolled out the right way, and abandon it if it is not. We design change strategies informed by real-world deployments, including our founder’s Joint Commission to ICD-10 national coding transition experience, so adoption sticks.
Risk Assessment & Management
We identify the technical, operational, contractual, cyber, HIPAA, and political risks that threaten your program, and build mitigation strategies your CEO, CMO, or board can defend in any audit, after-action, or community meeting.
Vendor Selection & Procurement
RFP development, scoring rubric design, vendor evaluation, reference checks, contract negotiation, and SOW authoring. We level the playing field so the best fit wins, not the best sales team or the slickest demo.
Program & Project Management
PMP-disciplined program governance with public-sector fluency. We structure work for political visibility, audit defensibility, and multi-administration continuity, so your modernization survives elections, budget cycles, and command turnover.
IT Managed Services
Beyond advisory. Sentinel can operate alongside your team, maintaining EHR and clinical systems environments, mobile data infrastructure, clinical archives, networks, cybersecurity controls, and every system that touches patient safety and clinical integrity.
Independent Deployment Oversight (IV&V)
We watch the vendor so you do not have to. Independent verification and validation across milestones, data conversion, acceptance testing, training, go-live, and warranty, keeping vendors accountable to the contract you signed.
From admission to discharge and beyond, Sentinel stays with the chart.
Most firms specialize in one slice, the EHR, the revenue cycle, the imaging, the analytics. We have sat at every seat and engineered every layer. This signature is how we see the full arc, and where Sentinel sits most actively.
Specialized support for the work that ends up in a board meeting, a CMS audit, or a root cause analysis.
Five ongoing services shaped by the pressures of modern healthcare. Records systems kept clean against CMS and Joint Commission reporting standards, critical incidents reviewed with defensibility in mind, and clinical analytics built to actually reduce time-to-resolution.
EHR Provisioning & Administrator Services
Ongoing EHR configuration, user management, reporting setup, and system optimization.
EHR Data Integrity & Compliance Management
Continuous validation of reporting data to ensure CMS and Joint Commission reporting accuracy, with audit-ready documentation.
Sentinel Event & Critical Incident Review
Independent analysis of high-risk incidents to identify trends and reduce liability exposure.
Clinical Documentation Workflow Optimization
Streamlining body camera and clinical documentation processes to reduce backlog and improve audit and compliance readiness.
Command Center & Capacity Operations Support
Full lifecycle support for RTCC development, including staffing models, workflows, and technology integration.
OUR PRACTICES
Four practices. One standard of delivery.
Every Sentinel engagement is governed by proprietary practices built for the realities of healthcare technology, not borrowed from commercial IT playbooks.
PROGRAM MANAGEMENT
Sentinel Delivery Framework™
How we govern your program.
PMP-disciplined program governance structured for multi-jurisdictional complexity, elected leadership accountability, and federal grant compliance. Every milestone and decision gate is designed for the healthcare reality, where executive transitions, board oversight, CMS mandates, and union negotiations shape the timeline more than any vendor’s project plan.
CHANGE MANAGEMENT
Sentinel Readiness Method™
How we prepare your people.
Organizational change management built for bedside clinicians, charge nurses, and clinical leadership, not corporate end users. We design adoption strategies informed by shift rotations, union dynamics, field deployment realities, and the operational truth that your EHR and clinical systems cannot go dark for training. When the new system goes live, your clinicians and staff are ready.
CONFIGURATION AUTHORITY
Sentinel Deployment Blueprint™
How we own the configuration.
Configuration authority for EHR, clinical applications, and hospital-wide platform deployments. Sentinel owns the foundational decisions around encounter types, order sets, clinical documentation templates, charge capture, and quality reporting structure, producing the Blueprint, training, and administrator documentation that survives EHR optimization cycles and health-system transitions.
VALUE ASSURANCE
Sentinel Value Assurance™
How we prove the value.
Post-deployment governance for your EHR and clinical platform investment. Sentinel independently measures whether clinician-facing workflow, documentation, and reporting outcomes specified at procurement are being realized on the floor of the hospital. Findings become the evidentiary basis for optimization roadmaps and renewal decisions.
After engagement closes, Sentinel Sustain keeps the practice active across the life of the investment. Three tiers: Core, Active, and Strategic.
Learn more →DEEP EXPERTISE
Domain mastery across every system that touches a clinician.
These are the specific platforms, standards, protocols, and operational disciplines we work in every day.
EHR, HIE & Clinical Applications
- EHR needs assessment and selection for all organization sizes
- EHR evaluation, RFP authoring, and migration planning
- Mobile clinical apps and bedside documentation
- CMS and state-specific reporting compliance
- Asset management, clinical documentation, and patient case management modules
- HL7/FHIR interoperability with regional hospitals and HIEs
- Data conversion, validation, and historical migration
Clinical Documentation & Imaging
- EHR platform selection and deployment
- Imaging and ancillary system integration
- Clinical documentation systems and data retention policy
- Clinical documentation (DEMS) governance
- Storage architecture and lifecycle planning
- HIPAA disclosure workflow and access governance
- Legal hold and audit trail design
HIPAA, Cyber & Compliance
- HIPAA Security Policy compliance and audit prep
- Multi-factor authentication deployment
- Network segmentation and zero-trust architecture
- Ransomware readiness and tabletop exercises
- Vendor managed-service HIPAA responsibilities
- Personnel screening and access control
- Incident response and breach readiness
Clinical Analytics & Quality
- Enterprise command center design and deployment
- Clinical analytics and business intelligence platforms
- Clinical quality review and patient advocacy case management
- Clinical data audit workflow and e-discovery tooling
- Population health and data sharing platforms
- Predictive analytics and pattern analysis governance
- Federal partner integration (EHR, NICB, HIEs)
Clinical Training & Adoption
- Clinical technology training curriculum development
- Clinical preceptor and nursing orientation program integration
- Recruitment and retention strategy advisory
- Wellness and peer support program design
- Change management and adoption planning
- Policy and procedure development
- Tabletop exercises and operational readiness
Integration & Interoperability
- HL7 and FHIR integration advisory
- Medical device interoperability and IoMT evaluation
- Clinical mobility platforms and bedside connectivity
- Multi-hospital clinical and records data sharing
- Regional interoperability planning
- State HIE and public health integration
- Clinical mobile and telehealth communications
WE KNOW THE TRICKS OF THE TRADE
Pitfalls we help hospitals avoid.
These are the traps that consume budgets, derail timelines, and leave hospitals stuck with systems that do not serve them. We have seen them firsthand, and we know exactly how to neutralize them.
01
Proprietary Data Lock-In
EHR and clinical platform vendors that encode patient data, workflow metadata, and report templates in formats only they can read. We insist on open data standards, documented schemas, and exportability clauses before the contract is signed.
02
Hidden Integration Costs
The line items that appear after go-live: lab interfaces, imaging integrations, pharmacy connectors, HIE feeds, and “professional services” fees for every custom API call. We surface them during procurement, not after.
03
EHR Module Licensing Traps
Per-user licensing that escalates with system growth, storage tiers that punish retention compliance, and per-export fees for clinical documents or data migration. We negotiate caps, predictable storage costs, and portability terms up front.
04
HIPAA Misalignment with Vendors
Cloud and managed-service vendors that sign HIPAA attestations they cannot actually fulfill, leaving your organization holding the bag at audit time. We verify HIPAA posture before the contract, not after the breach.
05
Underestimated Clinical Adoption Curves
Vendors who promise “intuitive” platforms and deliver weeks of clinician training your team was never warned about. We demand realistic training hours, super-user programs, and protected ramp-up periods in the SOW.
06
Procurement Without Reference Reality
Organizations that sign based on demos and reference calls curated by the vendor. We conduct independent reference checks and dig into how the platform actually performs at organizations of comparable size and complexity.
WHO YOU ARE WORKING WITH
Practitioners. Engineers. Nursing leaders.
The people who lead every Sentinel engagement have spent their careers inside hospitals, behind the engineering consoles of the country’s most complex clinical systems, and at the bedside and nursing stations that keep patients safe.
Amber Jacoby
HEALTHCARE OPERATIONS & NURSING LEADERSHIP
Justin Scott
HEALTHCARE, CLINICAL OPERATIONS & PATIENT SAFETY ADVISORY
Also Supporting Your Program
Kendra Branson · HIPAA Compliance & Contracts Advisory
Four ways to bring Sentinel into a health system technology program.
The right engagement depends on where the health system is in the program lifecycle. Each tier has its own scope discipline and its own deliverable cadence.
Sentinel Sustain
End-to-end managed operations for the EHR, clinical applications, imaging archives, and care-coordination infrastructure Sentinel helped you stand up. Sustainment, vendor coordination, HIPAA-aware version-upgrade discipline, and 24/7 incident response. The chart is still loading at the bedside, the order is still routing to pharmacy, because someone is still accountable for the integration.
We govern the program. We never sell the platforms.
Read moreSentinel Guardian
Ongoing retainer with quarterly governance reviews, pre-decision advisory, and an open line for board briefings, CMS reporting, joint-commission response, and vendor escalations. The health system has independent counsel on the technology side of the table, before the next survey, the next contract renewal, or the next clinical workflow change.
Sentinel documents. We do not litigate.
Read morePractice-Led Engagement
Anchored to one of SDF, SRM, SDB, or SVA. Best when the health system knows which discipline is needed: an EHR migration, clinician adoption change readiness, configuration authority on order-set governance, or post-deployment outcome governance. Fixed scope, named practice, defined deliverables.
Independent. Practitioner-led. Vendor-neutral.
Explore subscriptionsThe Integrated Package
A specialized service plus a signature practice plus Sentinel Institute training, packaged as a single integrated engagement. For health systems standing up a new clinical technology stack from scratch and building the institutional capacity to govern it through service-line expansion, M&A activity, and the next regulatory cycle.
Cutting-edge. Never bleeding-edge.
Read moreREADY WHEN YOU ARE
Your next EHR, HIE, or clinical systems modernization decision starts here.
Let us show you what independent, vendor-neutral healthcare technology advisory actually looks like. A 30-minute conversation is the fastest way to see if Sentinel is the right fit for your hospital.