Every day, dispatchers, officers, clinicians, and analysts depend on a specific stack of applications: CAD, RMS, JMS, EHR, 911 call handling, and mobile. When those applications slow down, misbehave, or fall out of integration, the mission stops. Sentinel runs the day-to-day operations of that stack so agency technology staff can focus on local priorities rather than babysitting vendor tickets.
Day-to-day operations for the applications the mission depends on.
Day-to-day administration of CAD, RMS, JMS, EHR, and related platforms. User provisioning, configuration management, patch deployment, upgrade orchestration, and performance monitoring across Motorola, Hexagon, CentralSquare, Tyler, Mark43, RapidSOS, Epic, Cerner, and peer systems.
Most outages live in the pipes between systems. GIS to CAD, CAD to RMS, RMS to state reporting, EHR to exchange, mobile to records. Continuous health monitoring of every integration with root-cause identification when something breaks.
Single accountable point for every vendor in the mission-critical stack. SLA enforcement, ticket escalation, contract performance reviews, and structured vendor scorecards. Replaces the internal coordination tax of managing six to twelve vendors directly.
Major version upgrades, quarterly releases, regulatory updates, and feature rollouts. Test environment management, impact analysis, pilot cohort coordination, and production cutover planning. Prevents the silent version drift that breaks integrations and compounds technical debt.
Integration
Application operations is engineering delivery against an SLA. The four Sentinel practices wrap day-to-day operations with the governance, readiness, configuration authority, and post-deployment value assurance that keep the mission stack reliable instead of reactive.
Practice 01
Program governance, schedule discipline, and executive reporting across the application portfolio.
Learn more →Practice 02
Organizational change management for the people whose daily workflows depend on these applications.
Learn more →Practice 03
Configuration authority for upgrades, integrations, and operational runbooks.
Learn more →Practice 04
Post-deployment governance measuring that the operational outcomes promised by vendors are actually being realized in production.
Learn more →Ongoing Retainer
Sentinel Sustain™
After implementation closes, Sentinel Sustain keeps the operating model active across the life of the investment. Three tiers: Core, Active, and Strategic.
Learn more →Every engagement begins with a discovery conversation. No template decks, no generic playbook.
Schedule a discovery call