The multi-platform administrator your agency cannot hire alone.
Provisioning. Configuration. Administration. One Sentinel practitioner working across CAD, RMS, Mobile, and JMS. Remote, embedded full-time, or shared regionally. Sentinel Response included in every engagement. The work an in-house administrator does. Without the burden of finding one.
Every public safety agency runs on configuration. Run cards decide which units roll. Status codes shape what gets logged. Role permissions govern who sees what, when. The CAD, the RMS, the Mobile, the JMS. All four require an administrator who understands the systems, the agency, and the work.
Agencies cannot find that person. The recruiting market is thin. Compensation is climbing past what public budgets can carry. New hires leave for the private sector inside two years. So the role sits vacant, or it gets piled onto an IT staffer who is now doing two jobs poorly, or it gets paid to the software vendor whose admin only knows one platform. Your vendor's admin still cannot work on the other three.
The agencies that do the most critical work in public safety are running their mission-critical systems with the least administrative support.
That is the problem Sentinel Admin solves.
Sentinel Admin is not staff augmentation. It is the administrative discipline your mission-critical platforms need, delivered by Sentinel practitioners who have done this work inside agencies. The scope is locked across every engagement and every delivery mode.
User accounts. Role and permission assignment. Unit and resource setup. Agency hierarchy configuration. Integration credentials. Every person who touches the system gets the right level of access to the right tools, and every change is documented.
Run cards and response plans. Status codes and call types. Move-up and mandatory coverage logic. Recommendations rosters. Workflow rules, business rules, alert routing, integration parameters. Reports and dashboards that surface the operational picture leadership actually needs. Configuration is where the system becomes your system.
User lifecycle management. Scheduled and ad-hoc report production. Audit log review. License management. Version upgrade coordination. Internal user support for application questions. Administration is the continuous work that prevents drift, supports audit, and keeps the platform aligned with the agency's operating reality.
| Sentinel Admin | Managed Technology Services |
|---|---|
| Configures the application | Operates the infrastructure |
| Run cards, roles, reports, workflows | Servers, networks, uptime, patching |
| Application administrator practitioner | Engineer practitioner |
| Schedule matches the agency | 24/7 operations posture |
Both are Sentinel offerings. Both can be engaged together. Each does what it does. Neither pretends to do the other.
Vendor administrators know one platform. Sentinel administrators learn the whole stack.
The vendor model is a recruiting trap. A Motorola administrator knows Motorola. A Hexagon administrator knows Hexagon. A Tyler administrator knows Tyler. The agency that runs CAD from one vendor, RMS from another, and JMS from a third needs three separate administrators under the vendor model. Each one bills separately. None of them works across the boundaries between systems.
Sentinel administrators are practitioners who learn the agency's full stack. CAD, RMS, Mobile, JMS, the interfaces between them, the workflows that cross system boundaries. Every engagement begins with a Sentinel-and-agency-designed orientation that brings the administrator to operational fluency on the specific vendor systems the agency runs. Once oriented, the administrator handles work across the entire stack with vendor escalation reserved for genuine vendor-system issues. Target rate: under 10% of tickets require vendor escalation. The agency sees the number quarterly.
Justin Scott
Founder. Program scale across LA, San Francisco, and Maricopa County. Colorado CAD, GIS/AVL, and P25 deployment lead.
Jason Floyd
Founder. Engineering depth across LAPD RMS, LA County Sheriff, and DC Metro CAD/RMS modernization.
Sandra Salas
Retired Consolidated Dispatch Center Director with 30+ years across 911, Law, Fire, and EMS dispatch. APCO and NENA officer. Multi-year board member on a regional shared P25 radio system.
Suzette Arneson
50+ CAD/RMS agency configurations. Mobile UI specialization. Federal and tribal experience.
Every Sentinel administrator meets a documented industry entry bar before they touch a customer engagement. Public Safety: production experience on at least one major CAD, RMS, Mobile, or JMS platform. CJIS, NCIC, and state records-audit operational standards. Healthcare, Education, Military, Government, and Utilities each carry their own entry bar.
The scope of work is locked. The delivery model is not. Sentinel Admin engagements run remotely, embedded on-site full-time, or shared across a region. The mode matches the agency's reality, not the other way around.
Monthly hours. Tickets via Sentinel Response. Work done remotely.
The agency that needs reliable administrative capacity without adding on-site headcount.
Same Provisioning, Configuration, and Administration scope as every Sentinel Admin engagement. Tickets flow through Sentinel Response. Sentinel triages, executes, or escalates out-of-scope items.
Tiered monthly retainer. 10 / 20 / 40 / 80 / 120 hours per month. Unused hours roll forward into a balance bank capped at one month of the customer's tier. Overflow dissolves at month-end.
INCLUDED
Sentinel Response ticketing system
One Sentinel administrator. Full-time. At your agency.
The agency that has tried to hire an administrator and failed, or that prefers an employer-of-record arrangement.
Same administrative discipline as the remote mode, plus on-site presence, dispatch floor access, and in-person training delivery. The administrator is Sentinel-employed (W-2). Schedule matches the agency's operating cadence.
Annual contract, monthly billing. Burdened rate reflecting salary, benefits, oversight, and a 30-business-day replacement guarantee.
INCLUDED
Sentinel Response ticketing system
One administrator. Two or more agencies. Shared across a region.
Agencies that cannot justify a full-time administrator alone but want dedicated time from a known practitioner.
Same administrative discipline. Fractional hours per participating agency. Travel between agencies included. Two-agency 50/50 splits supported; three or more agencies is the recommended configuration for full administrator utilization.
Per-agency monthly rate based on hours committed. Engagement design conversation confirms feasibility before commitment.
INCLUDED
Sentinel Response ticketing system
Before Sentinel commits to a shared regional configuration, the firm confirms participating agencies' geographic feasibility, total hours committed across all agencies, the schedule and travel pattern the administrator will follow, and whether unused capacity gets allocated to remote support for other Sentinel customers. Sentinel says no to engagements that cannot be delivered well.
Every mode includes Sentinel Response, the ticketing system that gives your agency the operational structure most have never had. ↓
The ticketing system most agencies have never had.
Sentinel Response is the operational backbone of every Sentinel Admin engagement. Tickets flow through it. Work is documented in it. Audit trails live in it. Reports and dashboards run on it. There is no Sentinel Admin engagement without Sentinel Response, which is why every tier includes it at no incremental cost and no per-user license.
For agencies that already operate ServiceNow, Jira, or another enterprise ticketing platform, Sentinel Response runs alongside or integrates as appropriate. For agencies that have never had structured ticketing, Sentinel Response delivers immediate operational structure that did not previously exist. Most small agencies fall into the second category. Sentinel Response often becomes the first system-of-record they have ever had for tracking technology work.
Requests get logged, categorized, and prioritized instead of disappearing into email or sticky notes.
Every request has a state: open, in progress, awaiting agency input, completed. Your agency sees what is being worked on at any moment.
Every change request, configuration decision, and conversation about a configuration question is documented. The artifact survives staff turnover and audit.
Ticket volume, average resolution time, work-type breakdown, vendor-escalation rate, completion-against-commitment. Chiefs and directors see the operational picture without asking.
Agency leadership reviews the engagement's ticket history quarterly. No mystery about where the hours went.
The vendor model fragments support across software vendors and bills separately for each. The Sentinel model unifies support under one administrator using one ticketing system across the agency's full technology stack.
For the agencies that taught us the work.
Small agencies face the administrator gap most acutely. The recruiting market never reaches them. The compensation bands they can offer do not compete with private-sector or large-agency offers. Vendors sell separate administrators for separate platforms, none of which works across the boundaries between systems. And small agencies often run on email and sticky notes because they have never had a ticketing system. That is the pattern Sentinel Admin was built to change.
Sentinel Admin Remote at the 10, 20, or 40-hour tier covers single-system or two-system administrative needs. The agency gets practitioner-grade administration without adding headcount. Sentinel Response is the byproduct gift: a ticketing system the agency has never had.
A Sentinel administrator rotates on a defined schedule across the participating agencies. Travel between agencies is included. Sentinel Response unifies ticket flow so each agency sees its own work clearly, and Sentinel manages workload across the whole cluster.
There is no one to hire. The role does not exist in the recruiting market that small agencies can reach. The vendor model delivers single-platform specialists. Sentinel Admin is the path the market has not offered.
Sentinel does not enter Mainstreet to win on price. It enters Mainstreet to serve the agencies that taught us the work.
Every Sentinel offering connects to the others. Sentinel Admin sits at the operational center, where configuration, governance, and hiring all meet.
Operate and administer, together.
MTS keeps the mission-critical systems running. Sentinel Admin keeps their configuration current. Engage them together as Sustain Complete for end-to-end coverage across both infrastructure and application layers.
Explore Managed Technology Services →From go-live to year five.
SDB produces the configuration baseline at the moment of deployment. Sentinel Admin maintains it through the year-five conversation. Configuration drift is the silent system killer; this pairing prevents it.
Explore Sentinel Deployment Blueprint →For the newly-placed Director of Technology.
Selection-placed leadership often recommends Sentinel Admin as one of their first major operational decisions. The newly-placed Director inherits a vacancy problem; Sentinel Admin solves it without forcing a hiring cycle the Director did not ask for.
Explore Sentinel Selection →From hire to access, in one continuous flow.
When Workforce-validated hires reach assignment, Sentinel Admin configures user provisioning, role assignment, and platform access. No gap between getting hired and getting equipped to work.
Explore Sentinel Workforce →Sentinel Admin also pairs with Sentinel Guardian for retained-advisory clients and is delivered through Sentinel Sustain when engaged as a monthly subscription.
Remote, embedded, or shared. One Sentinel practitioner working across CAD, RMS, Mobile, and JMS. Sentinel Response in every engagement.
Curious about the program itself? Learn about the Sentinel Mainstreet™ Program →
