Justin Scott
Operations & Program Management
Justin runs the operational side of the firm. Program and project management. Organizational change management. Recruiting. Service portfolio. Governance and oversight.
Justin’s career began on the government side. Emergency room technician at a regional trauma hub during the dual paper-and-MSDOS-computer era. Police dispatcher in a two-person center that pre-dated CAD. Communications officer with the Colorado State Patrol during the rollout of the state’s first computer-aided dispatch system with GIS and AVL integration. CAD Administrator, Lead Dispatcher, Certified Training Officer, and Region Communications Supervisor inside one of Colorado’s first regional consolidated comm centers.
He later served as Director of Public Safety Communications for one of the first multi-agency communications consolidations in the state, uniting seven rural fire departments, the local police, sheriff, ambulance district, city fire, and military fire and MP into one building, one dispatch center, one tech footprint. The work included regional interoperable radio policy, agency-coded radio language, ground-up GIS data for unnamed county roads, and the integration of ProQA Emergency Medical Dispatch into CAD. That deployment was organizational change management before the industry had a name for it. It was where the operational methodology that now anchors the firm was first put to work.
Justin spent more than twelve years in government before crossing into the private sector. There, he managed program delivery on some of the most complex public-safety technology ecosystems in the country. Washington State Patrol. Broward County Sheriff. Metro Cities Fire Authority. The law and fire agencies of the National Capital Region. Prince George’s County Police and Fire. New Orleans Police, Fire, and EMS. Jefferson Parish Sheriff. The Los Angeles Fire Department. The Los Angeles Police Department’s Records Management modernization. And eventually, the Colorado State Patrol again, this time overseeing a major infrastructure upgrade to the system he had helped design two decades earlier.
Justin built his education the way he builds programs: strategically, in layered stacks designed to credential the specific work. He holds a dual Master’s degree in Public Administration and Leadership, a Bachelor’s degree in Technical Project Management certified by the Project Management Institute, formal credentials in Facilities and Construction Management, and a commercial real-estate license. The combination gives him the academic and contractual grounding to lead engagements that span software, infrastructure, and civil construction, and to read complex procurement and contract language with the depth public-sector programs require.
His operational credentials run as deep. Justin holds Department of Homeland Security certifications in Incident Command Structure, Hazardous Materials, and Mass Casualty Incident Management, with additional DHS credentials in incident response and emergency management. He holds California POST Certification #C76P27 (CC# 3670-30901-18-003). He is a certified EMD Trainer through the National Academies of Emergency Medical Dispatch (ProQA). He authored and delivers his own curriculum in Active Shooter Response, Mass Casualty Incident Management, and Crisis Intervention for Law Enforcement, Fire, Dispatch, and EMS.
For sixteen of his twenty private-sector years, Justin continued to work part-time as a police, fire, or 911 dispatcher. Not for the money. For the proximity to the people his technology served.
